Our Returns Policy

Last Modified: 1st June 2020

We accept returns provided the goods and their packaging are received back to us within 30 days.   To return a product within 30 days from delivery, please contact us to confirm.

Ensure the goods are returned to us in “as new” condition unless faulty.   Damaged or used goods cannot be refunded as they cannot be resold.   

The agreed refunded amount will be put back on the payment method chosen when the order was placed.  All goods returned after 30 days may not be accepted or may incurr a 25% handling/restocking charge.

PLEASE NOTE: We cannot refund the cost of bespoke or machined components.  We will re-work them at our own cost and delivery them to you.  If we are not at fault any re-work costs will be chargeable.

How will my return costs be refunded?

If you return something because of an error on our part or because it’s damaged or defective, we’ll refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us. We’ll check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.

Where you are returning an item that was part of a larger order, we will refund the per-item charge for delivery that you incurred.   Where you are returning an entire order, we will refund the applicable per-item delivery charges and the per-delivery charge that you incurred

We will refund only standard surface charges for items delivered outside the UK.   Where we collect an item from you, we reserve the right to recover the costs of collection from you.   If you use a personalised pre-paid return label, we’ll deduct the return postage from your overall refund. Where you are withdrawing from your purchase between seven and 30 days after delivery (or between seven and 14 days in the case of large electrical items), and there’s been no error on our part, we’ll refund only the cost of the item. We won’t refund the cost of delivery or other services provided to you in connection with your purchase. If you use a personalised pre-paid return label, we’ll deduct the return postage from your overall refund.

How will I be refunded if I return my item within 30 days?

Where you are withdrawing from your purchase within 30 days after delivery and there’s been no error on our part, we’ll refund only the cost of the item. We won’t refund the cost of delivery or other services provided to you in connection with your purchase. If you use a personalised pre-paid return label, we’ll deduct the return postage from your overall refund.